Terms and Conditions
1. General Information
These Terms and Conditions of Use for the online store, hereinafter referred to as the "Conditions," apply to orders for the purchase of products and services offered by "VEND GLOBAL" SRL through the website www.autoarmen.md, hereinafter referred to as the "Site." The use of this Site implies acceptance of the Conditions proposed by "VEND GLOBAL" SRL, identified with the fiscal code 1019600004269, legal address - Chișinău, Petru Rareș 77. "VEND GLOBAL" SRL reserves the right to modify these provisions, and the latest version can be found on the Site by accessing the "Terms and Conditions" section. We recommend carefully reading these Conditions. This Site is intended for use by individuals and legal entities who place orders for the products or services of "VEND GLOBAL" SRL.
2. Description of Products and Prices
By using the Site, you have the opportunity to get information about products and place orders for the purchase of products and services. The products are offered as presented on the Site and within the limits of available stock. The product pictures are presented on the Site for informational purposes only, and the delivered products may differ from the images in any way (color, accessories, appearance, etc.). "VEND GLOBAL" SRL and its suppliers reserve the right to change the technical specifications of the products described on the Site without prior notice. The product descriptions, technical characteristics, images, and symbols were completed based on the documents of the manufacturers/representatives of the respective brands. For this reason, "VEND GLOBAL" SRL does not assume responsibility for the descriptions/characteristics of the products presented, as they are provided to us by the manufacturers of each brand.
3. Order
When initiating an order on the Site, you have the option to place the order by: - Activating the "Buy" button — an order that involves going through all the steps of placing the order, after which a consultant will call you to confirm the stock and the placed order. The "Confirm order" option does not imply reserving the product. By placing the order, the client guarantees that all the provided data is real and correct, otherwise bearing the consequences of these errors, such as delayed orders, wrong deliveries, etc. After placing the order, "VEND GLOBAL" SRL will send you an email to confirm the receipt of the order (if an email address was provided) or you will be contacted by phone by the operator to confirm it. This email is just a confirmation of placing your order on the site and does not represent a confirmation of order validation or contract conclusion. The order confirmation is validated by the operator by phone call until payment is made. "VEND GLOBAL" SRL can refuse an order, with a notification sent to the client, without either party being able to claim damages, in the following cases:
Consecutive failed deliveries;
Incomplete or incorrect customer data;
Non-acceptance of the transaction by the issuing bank of the customer's card;
4. Delivery
Product delivery will be made within the territory of the Republic of Moldova. Only one delivery address is accepted for each order. Delivery is carried out from Monday to Saturday. No deliveries are made on Sundays! Delivery is only for the ordered products. Delivering multiple products with the intention of choosing one on the spot is not available. The courier's commitments do not include installation, connection, demonstration of all features, or instruction on the use of the product. If the order is delivered and meets all warranty conditions but you change your mind about making the purchase, you will need to pay the transport costs. Therefore, make sure you choose the product you really want to buy. Delivery is free for orders over 3000 lei in the city of Chisinau. The delivery price varies depending on the size and address of the recipient. In Chisinau, the price starts from 50 lei; in other localities, it depends on the rates of courier services. The operator will inform the client about the delivery cost. Delivery of large products is made to the stairs or gates of the house. Note that it is necessary to fully check and ensure the absence of external defects in the products by the buyer. Attention! The client can opt for personal pickup at the pickup point indicated on the site https://uno.md/contacts. "VEND GLOBAL" SRL cannot guarantee the availability in stock of all the products presented on the Site. "VEND GLOBAL" SRL will inform the client about the product's unavailability and, if necessary, will refund the amounts received from the client as soon as possible, but no later than 30 days, if "VEND GLOBAL" SRL cannot fulfill the order. With the client's consent, "VEND GLOBAL" SRL can deliver a similar product, of equivalent quality and price to those initially requested, in case of unavailability of the ordered product.
5. Right of Withdrawal
A consumer, as a natural person, has the right to withdraw from a contract concluded at a distance or outside commercial premises, within 14 calendar days, starting from the day the contract is concluded or the day you take physical possession of the ordered product. To exercise your right of withdrawal, you must submit a written withdrawal request at the pickup points indicated on the site, along with the returned product in its original condition, in the original packaging, with all accessories and accompanying documents, or by using an unequivocal statement (e.g., a letter sent by email to [email protected]) before the 14-day withdrawal period expires. If you withdraw from the contract within 14 days for purchasing products, "VEND GLOBAL" SRL will refund the amounts paid by you no later than 14 calendar days from the date we receive your withdrawal request, provided the products are returned in their original, perfect condition. We will make the refund using the same payment method used for the initial transaction, without charging any fees for such a refund. If the product was used before return (including if it shows signs of damage, accessories or packaging are missing, applications have been downloaded, furniture has been installed, or complex electronic goods have been used), "VEND GLOBAL" SRL will have the right to charge compensation determined on a case-by-case basis, depending on the integrity of the delivered products, the degree of use and/or damage to the products, compensation which cannot exceed the product value, based on the commercial price (without discounts). "VEND GLOBAL" SRL has the right to reduce the refunded amount to the client to cover the respective compensation amount. The client will bear all direct costs related to returning the products. Attention: Contracts for the supply of sealed goods that cannot be returned for health protection or hygiene reasons and which have been unsealed by the consumer (e.g., headphones) are excluded from the right of withdrawal. For consumable accessories such as screen protectors, considering that unsealing leads to the impossibility of reuse, the product once unsealed can no longer be returned. In the case of placing an order with product pickup at the pickup points indicated on the site, the client benefits from a 48-hour reservation. In these cases, the client does not benefit from the right of withdrawal from the contract, as the contract is concluded later, in the commercial premises of "VEND GLOBAL" SRL.
6. Payment
Payment for the products ordered according to these Terms and Conditions can be made upon delivery of the products or at pickup from the office. If you choose to pay on delivery, this can be done in cash or by bank card.